Returns and Warranty Information

Thanks for shopping at ICEdot.

If you are not entirely satisfied with your purchase, we’re here to help.


Warranties

ICEdot stand behind its products and provides a one year product replacement warranty for all items under normal use.


Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


Shipping

ICEdot will pay for shipping for all warranty products. You will be responsible for paying for your own shipping costs if you are returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us

If you have any questions on how to return your item or request a warranty replacement, contact us.


Email: support@icedot.org

Phone: +1(918)592-3722

Physical Address:

ICEdot

301 East Archer

Tulsa, OK 74120